Help

Help Center

Welcome to the FORUS Help Center. We’re here to assist with orders, shipping, tracking, and general store support.

Order Support

Need help with an order? Please include:

• Your order number
• The email used at checkout
• A brief description of the issue

This helps us respond faster and more accurately.

Common Support Topics

Order Tracking

Tracking information is sent once your order ships. Please allow a few business days for updates to appear.

Shipping Questions

Shipping times may vary depending on your location and carrier conditions.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, contact us within 7 days of delivery with photos of the item and packaging.

Checkout or Payment Issues

If you experience problems during checkout, try:

• Refreshing the page
• Using another payment method
• Checking your billing information

If issues continue, contact support.

Response Times

Support requests are typically answered within 24–72 business hours depending on support volume.

Before Contacting Support

Please check:

• Your tracking email
• Spam or junk folders
• Our FAQ and policy pages

Many common questions are answered there.

Contact.

For support or general inquiries, contact us through: 0223677973